At ArtBrandner, each artwork is carefully produced and prepared to meet our quality standards. We want you to be completely satisfied with your purchase.
Please read the following policy before placing your order.
1. Returns & Right of Withdrawal
For standard, non-customised products purchased online within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
To exercise your right of withdrawal, please contact us through our Contact Form within the applicable withdrawal period.
The returned artwork must be sent back within 14 days after you have notified us of your decision to withdraw.
The artwork should be returned in its original condition and, where possible, in its original packaging. Customers are responsible for the direct cost of returning an item when exercising the right of withdrawal.
Please handle the artwork with care. We reserve the right to account for any diminished value resulting from handling beyond what is necessary to inspect the artwork’s nature, characteristics and condition.
2. Custom & Bespoke Orders
Products made specifically to your requirements, including custom sizes, personalised editions, or other bespoke specifications, may not be eligible for cancellation or return once production has begun, to the extent permitted by applicable law.
If you are considering a custom order, we recommend contacting us before placing your order so that we can confirm the specifications and return conditions with you.
For custom orders, bespoke sizes, or special requests, please get in touch with us via our Contact Form.
3. Damaged or Incorrect Orders
We take great care in packaging and shipping every artwork. If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide:
- Your order number
- Photographs of the artwork
- Photographs of the packaging
- A brief description of the issue
We will assess the situation and, where appropriate, arrange a replacement, repair, or refund in accordance with applicable consumer law.
If an item is defective or damaged during delivery, the applicable return and replacement costs will be covered by us where required by law.
4. Refunds
Once your returned artwork has been received and inspected, we will process your refund where applicable.
Refunds will generally be made using the same payment method used for the original purchase, unless otherwise agreed.
For a valid withdrawal, we will refund the amount paid for the returned product and the standard delivery cost of the original order. Additional costs resulting from choosing a more expensive delivery method than our standard option are not refundable.
We may withhold the refund until we have received the returned artwork or until you provide evidence that it has been shipped back, whichever occurs first.
5. Defective or Non-Conforming Products
Nothing in this policy affects your statutory consumer rights.
If an artwork is defective, damaged, or does not conform to the description provided on our website, you may be entitled to a repair, replacement, price reduction, or refund in accordance with applicable consumer protection law.
For consumers within the EU, statutory legal guarantees provide protection for defective or non-conforming goods, with a minimum two-year legal guarantee under EU rules, subject to applicable national law.
6. Return Shipping
For standard returns made under the 14-day right of withdrawal, the customer is responsible for the direct cost of returning the artwork, provided this has been communicated before purchase.
For defective, damaged, or incorrectly supplied products, return shipping costs will be covered by ArtBrandner where required by applicable law.
7. How to Request a Return
To request a return or exercise your right of withdrawal, please contact us through our Contact Form with the following information:
Order Number:
Name:
Email Address:
Product:
Reason for Return:
We will provide you with the necessary return instructions.
Please do not send an artwork back without contacting us first.
8. Exchanges
We do not generally offer direct exchanges for standard purchases.
If you would like a different artwork, size, or format, you may return the original product where applicable and place a new order.
Custom or bespoke products may not be eligible for exchange once production has begun.
9. Contact
If you have any questions regarding returns, refunds, damaged artwork, or custom orders, please contact us through our Contact Form